Your information, clearly explained
Privacy Policy
Effective October 2, 2026
1. Scope
This Privacy Policy explains how CulturaConnect LLC ("CulturaConnect," "we," "us," or "our") processes information through the CulturaConnect mobile application, website, and related services (the "Services"). CulturaConnect is intended for people age 18 or older.
2. Information we process
Account and profile information
Name, username, email address, phone number, date of birth, profile photo, authentication records, and optional cultural, language, community, or accessibility information.
Content and communications
Posts, comments, reviews, messages, voice messages, photos, videos, events, group activity, reports, blocks, and other content you submit. Public posts, reviews, business listings, and public events can be seen by other users.
Business, booking, and planning information
Business listings, staff and service details, bookings, appointments, enquiries, availability requests, cancellations, party-plan members, expenses, debts, and settlement records. CulturaConnect does not collect payment-card or bank-account details and does not process payments between customers and businesses.
Device and usage information
IP address, device type, operating system, app version, push-notification token, account identifiers, diagnostic logs, searches, listing views, saves, calls, bookings, and other interactions used to operate, secure, and improve the Services.
Location
When you choose a nearby, map, or event-location feature, we process precise or approximate foreground location. We do not request background location access or continuously track your location.
Website launch list
If you join the launch list, we process your email address, selected audience type, consent record, and information needed to deliver and secure those messages.
3. Device permissions and contacts
Depending on the feature you choose, the app may request contacts, camera, selected photos or videos, microphone, foreground location, notifications, or motion used to orient a map. You can revoke permissions in device Settings.
If you choose Find from contacts, phone numbers from contacts you permit are sent over an encrypted connection and compared with registered accounts. Contact names stay on your device and label matching results only for you. Unmatched numbers are discarded after the request; we do not retain your address book, contact your contacts, or use contact data for advertising.
Face ID and fingerprint authentication are performed locally by the device operating system. CulturaConnect receives only whether authentication succeeded. We do not receive or store facial scans, fingerprints, voiceprints, or biometric templates.
4. How we use information
- Create, secure, and manage accounts.
- Provide discovery, maps, events, communities, messaging, bookings, enquiries, party plans, and settlements.
- Send transactional emails and optional push notifications.
- Display content to the audiences selected by users.
- Provide support and investigate reports, abuse, fraud, and security incidents.
- Measure business-listing performance and improve reliability and features.
- Meet legal obligations and enforce our Terms.
We may aggregate or de-identify information so it no longer reasonably identifies a person.
5. Business owners
If you create or manage a business listing, we process the listing, staff, service, availability, booking, enquiry, and analytics information needed to provide business features. Customers may provide names, contact details, messages, and booking preferences when they contact you.
Business owners may use customer information only to respond to the interaction, fulfill the requested service, provide support, prevent fraud, or comply with law. They may not sell it, add customers to unrelated marketing lists without permission, or disclose it beyond staff who need it to fulfill the request. Business owners are independently responsible for their own legal duties when they use customer information outside CulturaConnect.
7. AI features
When you choose an AI feature, we send OpenAI the text you submit and limited business-listing information needed to answer the request. These features include business discovery, booking-form assistance, descriptions, captions, translations, recommendations, and cultural quizzes.
We do not intentionally send your name, account credentials, contact list, unrelated private messages, or biometric information to OpenAI for these features. Do not enter passwords, financial details, health information, or other sensitive information into AI prompts. AI output can be inaccurate and should be verified, especially for availability, pricing, medical, legal, or financial decisions.
8. Communications and safety
We send transactional email about account security, bookings, and activity you request. If you separately join the launch list, you can unsubscribe from those emails. Push notifications are optional and can be disabled in the app or device Settings.
We may review reported content and the information necessary to investigate abuse, fraud, safety incidents, or violations of our Terms. We do not read private messages for advertising.
9. Security
We use administrative, technical, and organizational safeguards designed to protect information. Passwords are stored using a salted cryptographic hash, not in plain text. No transmission or storage system can be guaranteed completely secure.
10. Retention and deletion
We retain account information while an account is active. User Content, messages, bookings, party-plan records, reports, and business records are retained while needed to provide the feature, resolve disputes, prevent abuse, or meet legal obligations.
When you delete your account, we delete or de-identify associated personal information and User Content unless limited retention is required for security, fraud prevention, dispute resolution, or law. Encrypted backups may persist until overwritten through the normal backup cycle. Contact phone numbers submitted only for matching are not retained after the matching request.
11. Your choices and rights
You can update profile information, change permissions, control notifications, and delete your account from Account > Security & Settings. You may also request access, correction, deletion, or a copy of information, and may have additional rights based on where you live.
We may verify your identity before completing a request. We do not discriminate against users for exercising privacy rights.
12. Adults only
The Services are intended solely for users age 18 or older. We do not knowingly collect personal information from anyone under 18. Contact us if you believe a minor has created an account.
13. Policy updates
We may update this policy as features or legal requirements change. We will revise the effective date and provide additional notice when a material change requires it.
14. Contact us
CulturaConnect LLC
Texas, United States
[email protected]